Terms

Terms and conditions of sale

Version of November 11, 2026 – Applicable to products and services sold directly or through the website www.remove-before-flight.com

0. Seller information

SAS RBF – Registered office: Building 23, rue du Puech Radier, 34970 Lattes, France
SAS with a share capital of €1,000 – RCS Montpellier 840 185 078
SIRET: 84018507800028 – APE code: 4778C
EU VAT number: FR61840185078
Email: contact@remove-before-flight.com
www.remove-before-flight.com (property of SAS RBF)

These terms are a translation of the French "Conditions générales de vente". In case of discrepancy, the French version prevails.

1. Purpose and scope

These terms and conditions apply to all products sold by SAS RBF, in particular custom keychains (embroidered, woven, printed) and complementary customizable products such as lanyards, pens, patches, caps and other promotional items, as well as standard products sold on the website.

They consist of common provisions (articles 0 to 4 and 7 to 13), provisions specific to business customers (article 5) and provisions specific to consumers (article 6). In case of conflict, the provisions specific to each category of customer prevail over the common provisions.

Placing an order implies acceptance of these terms, which prevail over any other document of the buyer, including its general terms of purchase, unless SAS RBF has given its prior, express written agreement to the contrary.

2. Definitions

Business customer: any individual or legal entity acting for the purposes of its commercial, industrial, craft, professional or non-profit activity.
Consumer: any individual acting for purposes outside his or her professional activity.
Customized product: a product made to the customer's specifications (design, text, colors, dimensions).
Standard product: a catalog product offered identically to all customers, including one bearing an RBF design.

3. Formation of the contract

3.1 Quote: any quote issued by SAS RBF supplements these terms. It is valid for 30 days from its date of issue.

3.2 Order: any order for customized products requires a prior quote from SAS RBF, expressly confirmed by the customer (signature, date and company stamp, purchase order, or acceptance by email quoting the quote number). Subject to the consumer's right of withdrawal where it applies (article 6.3), accepted orders are firm.

Any request to change the content or quantity of an order must be made in writing, including by email, and received by SAS RBF no later than 8 days after receipt of the initial order and before production starts. If a change is accepted, SAS RBF informs the customer of the new lead time.

3.2 bis Online orders: on the website, the customer selects the products, checks the order details and the total price (including shipping), then confirms the order by accepting these terms and paying. SAS RBF acknowledges receipt of the order by email. Orders and invoices are archived on a reliable and durable medium, which is binding between the parties. Customers may print or save these terms before ordering; the applicable terms are those in force on the date of the order.

3.3 Artwork, proof and prototype: for any customized product, SAS RBF sends the customer a free digital proof. Production only starts once the customer has approved the proof in writing. Approval of the proof covers the elements expressly shown on it (design, texts, colors, dimensions, technique) and does not exclude the applicable legal warranties.

On-screen colors and PANTONE references are reproduced as closely as the technique allows: with embroidery and weaving, the result depends on the available threads and very fine details may be simplified; with printing, slight variations in shade may occur depending on the material. These limited technical variations do not constitute a non-conformity; a substantial difference from the agreed color does.

3.4 Choice of technique: when the requested design cannot be produced with the requested technique (strokes too fine for embroidery, color gradients, etc.), SAS RBF offers the customer the suitable technique (woven or printed). The quote and the proof state the technique used, which the customer accepts by approving them.

4. Prices, payment and delivery (common provisions)

4.1 Prices: prices are those in force on the date of the order or those of the accepted quote. Shipping costs are stated on the quote or before the online order is confirmed. Unless otherwise agreed, no discount is granted for early payment.

4.2 Payment: invoices are payable to SAS RBF by credit card, bank transfer or PayPal. For any order of customized products, full payment is required before production starts, unless otherwise agreed in writing (for example a business customer's purchase order providing for payment on receipt of invoice).

4.3 Lead times: the production lead time is stated on the quote or when ordering. For customized products, it starts from receipt of payment and of the approved proof. SAS RBF may make partial deliveries, invoiced accordingly; the buyer may not rely on them to postpone the corresponding payment.

5. Provisions specific to business customers

5.1 Prices: prices are exclusive of taxes, ex our office in Lattes (France). Delivery times are given for information only, unless SAS RBF expressly commits to them on the quote.

5.2 Quantity tolerance: for all production runs, delivered quantities may vary by +/- 5% from the ordered quantity; the invoice is then adjusted at the unit price of the quote, upwards or downwards, within that limit.

5.3 Risk and transport: risk passes when the products are handed over to the carrier. In case of damaged or missing goods, the customer must make reservations with the carrier and confirm them by registered letter with acknowledgment of receipt within 3 days of receipt, in accordance with Article L133-3 of the French Commercial Code, with a copy sent at the same time to SAS RBF. Failing this, delivery is deemed accepted as regards apparent damage and missing items.

5.4 Claims and returns: any claim regarding an apparent defect or non-conformity must be made in writing (registered letter or email), with supporting evidence (in particular photos), within 8 days of receipt. No goods may be returned without the prior written agreement of SAS RBF; return costs are borne by SAS RBF when the defect or non-conformity is established, the return then being made by the carrier it designates. When the defect is established, SAS RBF replaces the non-conforming items or supplies the missing items at its own cost; if it cannot do so, it refunds the price of the items concerned. A claim does not suspend payment for the products not concerned.

5.5 Warranty exclusions: defects and damage caused by improper handling, unsuitable storage or maintenance, normal wear and tear, an external accident, or a modification or use of the product not provided for by SAS RBF are excluded.

5.6 Late payment: any amount unpaid on its due date automatically bears, without prior formal notice, late payment interest at 3 times the French legal interest rate, plus a fixed collection fee of €40 (Article L441-10 of the French Commercial Code). In case of non-payment, even partial, SAS RBF may, until full payment: suspend orders in progress, refuse any new order or require payment in advance, make other invoices immediately payable, and/or terminate the sale after a formal notice by registered letter with acknowledgment of receipt has remained unanswered for 15 calendar days.

5.7 Jurisdiction: where the customer is a trader (commerçant), any dispute not settled amicably falls within the exclusive jurisdiction of the courts of Montpellier (France), even in the case of third-party, summary or multi-defendant proceedings. For other business customers, the ordinary rules of jurisdiction apply.

6. Provisions specific to consumers

6.1 Prices and delivery: prices are stated including all taxes. The total price, including shipping, is communicated before any order. SAS RBF delivers within the time stated when ordering or, failing that, no later than 30 days after the contract is concluded. If this time is exceeded, the consumer may, after a formal notice has remained unanswered, terminate the contract and obtain a refund of the sums paid (Articles L216-1 et seq. of the French Consumer Code). Risk passes to the consumer when he or she, or a third party designated by him or her, takes physical possession of the products.

6.2 Quantities: the quantity ordered and the agreed price are guaranteed; no quantity tolerance applies.

6.3 Right of withdrawal: products customized to the consumer's specifications are excluded from the right of withdrawal (Article L221-28 3° of the French Consumer Code). For standard products bought at a distance, the consumer has 14 days from receipt to withdraw, without giving any reason, by sending an unequivocal statement (for example using the model below) by email to contact@remove-before-flight.com or by post to the registered office. The consumer returns the products, unused and in their original packaging, to the registered office within 14 days of the decision; return costs are borne by the consumer. SAS RBF refunds all sums paid, including the initial delivery costs (based on the standard delivery method), within 14 days of the withdrawal, using the same means of payment; the refund may be withheld until the products are received back or proof of their dispatch is provided.

6.4 Claims: consumers are invited to report any defect or non-conformity promptly, with photos, to contact@remove-before-flight.com, to help us handle it. Such a report and any return procedure offered by SAS RBF are practical arrangements only: they do not limit or condition the legal warranties below.

6.5 Late payment: in case of late payment, only interest at the legal rate is due, after formal notice.

6.6 Disputes: in case of a dispute not resolved by a prior written complaint to SAS RBF, the consumer may bring proceedings before the court of his or her choice under the conditions provided by law.

7. Retention of title

Ownership of the products is retained until full payment of the price, in principal and ancillary costs, even if payment terms have been granted. Any contrary clause is deemed unwritten. This clause does not prevent risk from passing as provided in articles 5.3 and 6.1.

8. Force majeure

Force majeure means any event beyond the control of the party concerned, which could not reasonably have been foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures, preventing that party from performing its obligation (Article 1218 of the French Civil Code). The party invoking it informs the other in writing as soon as possible. If the impediment is temporary, performance is suspended, unless the delay justifies termination; if it is permanent or lasts more than 30 working days, either party may terminate the contract in writing. The parties are then released from their obligations without damages, but SAS RBF refunds the sums paid for the part of the order not performed.

9. Intellectual property

The entire catalog and website are governed by French and international copyright and intellectual property law. Any reproduction of all or part of the website, designs or photographs is prohibited without express permission, to be requested at contact@remove-before-flight.com. Trademarks mentioned on the website belong to their respective owners.

10. Customer artwork and publication of products

By ordering a product reproducing a logo, trademark, image or any other protected element, the customer warrants that it holds the rights required for this reproduction and indemnifies SAS RBF against any third-party claim in this respect.

SAS RBF only publishes photos or images of products made for a customer (catalog, website, social media, sales materials) with that customer's prior written consent, including by email. Permission to produce a design is not permission to use it for promotional purposes.

11. Confidentiality and personal data

The parties undertake to keep confidential the non-public technical items, documents and information exchanged in the course of their relationship.

SAS RBF processes the customer's personal data to manage quotes, orders, deliveries, invoicing and customer relations, on the basis of the performance of the contract and its legal obligations. Data is shared only with the service providers required (manufacturing, shipping, payment, hosting) and kept for the duration of the business relationship, then for the legal retention periods (10 years for accounting records). Customers have the rights of access, rectification, erasure, restriction, objection and portability, to be exercised at contact@remove-before-flight.com, and the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr). Details are given in the website's privacy policy.

12. Waiver

The fact that SAS RBF does not invoke any provision of these terms at a given time does not constitute a waiver of its right to invoke it later.

13. Governing law

These terms and the sales they govern are governed by French law. For consumers residing outside France, this choice does not deprive them of the protection afforded by the mandatory provisions of the law of their country of residence (Article 6 of the Rome I Regulation). In the event of a dispute, the parties first seek an amicable solution.