Frequently Asked Questions

You have 2 possibilities:

  • Either fill out the quote request form detailing your need (contact details, type of key ring, colors, size, text & logos, quantity).

  • Either you go directly through our online customisation tool by creating the design of your own flames before moving to the online payment step that will validate your order (the choice of the quantity is done on the basket page as well than entering your billing and delivery addresses).

  • You can also go directly through the contact form.
We produce and deliver your custom-made Remove Before Flight within 3 to 4 weeks.
If you need your keychains sooner, we can reduce production and delivery times by placing your order in "Rush" mode which brings the total lead time to: 15 to 20 days.

During our Holidays, deliveries are suspended from July 30 to August 12, 2022 for generic products ONLY.
For Custom products, orders and deliveries are processing normally.
We accept the following payment methods:

  • Payment by credit card, VISA, Mastercard, American Express
    (secured link sent by email)
  • Paypal
  • Bank transfer
No. Shipping costs are included in the quote or the amount paid on our website if you have used the online personalization tool.
Yes. All our keychains are delivered by default with the metal ring inserted into the eyelet.
If you wish, we can deliver your keychains without ring, in case you want to put another type of fastener.
If you choose a reinforced fastening system, this replaces the eyelet but the metal ring is also supplied with it.
In the case of woven keyrings: Yes.
It is even recommended so the colors of your keychains will be exactly the same as those of your graphic.
Regarding the embroidered keychains, we do not use Pantone codes but a color chart for threads and twills.
We choose the color that comes closest to the one you want for the background, text or image. In this case, you can send us RGB or Hex codes.
Absolutely.
We always include a graphic artwork (proof) so that you can approve the design before placing the order.
Ideally, we prefer to work with illustrator vector files (.ai .svg or .pdf).
This allows us to adapt your graphic illustrations with the design of the Remove Before Flight.
However, we also accept classic extensions like .png .jpg or .gif.
When the order has been confirmed, we start by making a prototype sample of your keychains.
When it's finished (it takes a few days), we send you a picture of the sample by email.
If you are satisfied with the result and give your approval, we move to production.
Once production is complete, we ship your order.
We can provide you with samples of previous orders on simple request, so you can get an idea of the rendering if you intend to create your own remove before flight.
If you ever wish to have a custom sample produced with your own design, we can do it for a flat rate of 90€ (or USD$75)
This amounts to ordering 5 copies on our online tool (same price).